Q&A

    About use

  • What are the check-in and check-out times?
    【Dome-shaped tent】
    Check-in: 3 p.m. ~ 6 p.m. Check-out: 10 a.m.
    ■Please let us know in advance if you arrive here after 6 p.m.

    【Aerial tent / Caravan】
    Check-in: 5 p.m. ~ 8 p.m. Check-out: 10 a.m.
    ■Please let us know in advance if you arrive here after 8 p.m.
  • About Facility

  • What amenities do you have?
    Shampoo, hair conditioner, body wash, facial wash, oil cleansing, toner, toothbrush, hand towel, bath towel, hair dryer, etc.
  • What equipment do you have?
    Air conditioner, 2-door refrigerator (130L), kettle, coffee maker, mineral water, coffee beans, tea, Wi-Fi, outlets, etc.
  • Are there a bathroom (toilet) and shower?
    Yes, there are three shared bathrooms (toilets) and three shared shower rooms.
  • About meal

  • Is it possible to order only breakfast?
    Yes. You can choose the Sudomari plan and add only breakfast as an option.
  • Other

  • Can we do fireworks?
    Only sparklers that don’t make a big sound or fly far are allowed.
    Fireworks that are shot off or launched are not allowed in terms of fire prevention.
  • Are there cancellation fees?
    The cancellation fee is as shown below.

    【Aerial Tent】
    4 ~ 5 days before: 30 % of the accommodation fee
    On the day of a stay ~ 3 days before: 100 % of the accommodation fee
    No-show without notice: 100 % of the accommodation fee

    【Dome】
    8 ~ 14 days before: 30 % of the accommodation fee
    4 ~ 7 days before: 50 % of the accommodation fee
    On the day of a stay ~ 3 days before: 100 % of the accommodation fee
    No-show without notice: 100 % of the accommodation fee

    *If a heavy rain and flood warning is issued, we may recommend canceling your reservation to ensure your safety. In such circumstances, you will receive a full refund, and no cancellation fees will apply.
    *If you wish to change or cancel your reservation after 1 p.m., 4 days prior to the day of your stay, please call us directly.
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